Frequently Asked Questions

Everything you need to know about your Palm Pals experience.

What is the typical shipping time for an order?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

How can I return or exchange an item?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are your products ethically sourced?

Yes, at Palm Pals, we prioritize sustainability and ethical manufacturing. We partner exclusively with factories that provide fair wages and safe working conditions, using eco-friendly materials whenever possible.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.